> For the complete documentation index, see [llms.txt](https://osschain.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://osschain.gitbook.io/docs/platforms/wik.ge-site-builder/refund-policy.md).

# Refund Policy

[Wik.ge](/docs/platforms/wik.ge-site-builder.md) offers a 14-day money-back guarantee.

If you are an active WIK.GE account holder within fourteen (14) days of purchase, you may receive a full refund, including all principal fees paid.

To request a refund, please contact our billing department at <info@wik.ge>.

After confirming the refund request, you will receive the money within 3 working days.

Only primary accounts are eligible for a refund. For example, if you previously had an account and canceled your account and registered a new account, you will not be eligible for a refund on the other account. Additionally, refunds are not available for accounts that are suspended or violate the terms and conditions.