# Refund Policy

[Wik.ge](https://osschain.gitbook.io/docs/platforms/wik.ge-site-builder) offers a 14-day money-back guarantee.

If you are an active WIK.GE account holder within fourteen (14) days of purchase, you may receive a full refund, including all principal fees paid.

To request a refund, please contact our billing department at <info@wik.ge>.

After confirming the refund request, you will receive the money within 3 working days.

Only primary accounts are eligible for a refund. For example, if you previously had an account and canceled your account and registered a new account, you will not be eligible for a refund on the other account. Additionally, refunds are not available for accounts that are suspended or violate the terms and conditions.